Design & Trade Team Lead: Customer Experience & Sales

Euromarket Designs Inc.; New York; On-site; USD 45,000 - 65,000; Full time

Job summary

Euromarket Designs Inc. is seeking a Team Leader – Design Services & Trade to drive daily in-store operations and coach the team to deliver exceptional service and reach sales goals.

You will lead customer acquisition and retention efforts, oversee design desk operations, and partner with the Design Coordinator on appointment management. You will mentor and collaborate with the team, support business development through Trade and pipeline management, and act on store KPIs to maximize design

Qualifications

• 1+ years customer service or retail leadership experience.
• Strong communication and interpersonal skills.
• Able to work a full-time, flexible schedule including nights & weekends.
• Proficient with Microsoft Office and Google apps.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance development and training for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Customer service

Retail leadership

Communication

Time management

Coaching

Problem solving

Tools

Microsoft Office

Google apps

Tablet devices

Job description

Euromarket Designs Inc. is seeking a Team Leader – Design Services & Trade to drive daily in-store operations and coach the team to deliver exceptional service and reach sales goals.

You will lead customer acquisition and retention efforts, oversee design desk operations, and partner with the Design Coordinator on appointment management. You will mentor and collaborate with the team, support business development through Trade and pipeline management, and act on store KPIs to maximize design