Design & Trade Store Leader — Elevate Client Experiences

Crate & Barrel; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader – Design & Trade to drive growth through strong leadership, exceptional client experiences, and elevated design services. You will oversee the design and trade business, develop clienteling initiatives, and build a high-performing designer team through onboarding and coaching.

Based in Austin, this full-time role requires excellent communication, organizational and problem‑solving skills, and the ability to work a flexible schedule including

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• In collaboration with the Store Leader, manage workload and ensure execution of plans and strategies across the store.
• Align with the management team on store business goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget.
• Focus on promoting and driving sales as they pertain to the Lead on Duty responsibilities.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance.
• Collaborate with direct reports to promote customer experience and teamwork.
• Coach, teach, train, recognize and manage performance and development for all store associates.
• Ensure all customers receive gracious, quick and efficient service and set expectations accordingly.
• Other duties as assigned.

Skills

Communication

Organizational skills

Problem solving

Delegation

Team building

Schedule flexibility

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Crate & Barrel is seeking an Assistant Store Leader – Design & Trade to drive growth through strong leadership, exceptional client experiences, and elevated design services. You will oversee the design and trade business, develop clienteling initiatives, and build a high-performing designer team through onboarding and coaching.

Based in Austin, this full-time role requires excellent communication, organizational and problem‑solving skills, and the ability to work a flexible schedule including