Design Studio Sales & Home Styling Consultant

Pottery Barn; Manhattan Beach (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Brand discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

Pottery Barn is seeking a Design Studio Specialist to inspire customers to express themselves in their homes and help close sales at the cash wrap. You will deliver personalized in-store consultations and in-home assessments, create design plans, and promote ongoing engagement with our Brand through exceptional service and product knowledge.

This role requires strong communication, the ability to manage multiple orders, and a passion for the customer experience. Joining Williams-Sonoma, Inc.

Qualifications

• Strong communication, clienteling and customer follow-up skills
• Ability to complete and coordinate complex large orders within a variety of sales channels
• Experience in working with the elements of design preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Responsibilities

• Assist clients in one-on-one consultations in-store and in-home to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Strong communication

Clienteling

Sales coordination

Multi-tasking

Customer service

Job description

Pottery Barn is seeking a Design Studio Specialist to inspire customers to express themselves in their homes and help close sales at the cash wrap. You will deliver personalized in-store consultations and in-home assessments, create design plans, and promote ongoing engagement with our Brand through exceptional service and product knowledge.

This role requires strong communication, the ability to manage multiple orders, and a passion for the customer experience. Joining Williams-Sonoma, Inc.