In-Home Design Sales Consultant

Pottery Barn Kids; Lynnfield (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits

Job summary

Williams-Sonoma, Inc. is seeking a Design Studio Specialist for Pottery Barn Kids. You will inspire customers to express themselves in their home and close sales at the cash wrap, promoting ongoing engagement with our Brand.

You will bring design expertise to one-on-one consultations in-store and in-home, presenting plans based on client needs, and maintaining knowledge of current promotions to meet sales goals and deliver a world-class service experience.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required).

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Strong communication

Clienteling

Customer follow-up

Complex orders coordination

Sales across channels

Design principles

Multi-tasking

Retail sales experience

Job description

Williams-Sonoma, Inc. is seeking a Design Studio Specialist for Pottery Barn Kids. You will inspire customers to express themselves in their home and close sales at the cash wrap, promoting ongoing engagement with our Brand.

You will bring design expertise to one-on-one consultations in-store and in-home, presenting plans based on client needs, and maintaining knowledge of current promotions to meet sales goals and deliver a world-class service experience.