Design & Sales Team Lead

Williams-Sonoma Inc.; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Discount on brand products

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision benefits

Job summary

Williams-Sonoma, Inc. seeks an Assistant Sales and Service Manager / Design Manager to lead the store’s design business and drive World-Class service. You’ll develop Designers, oversee client projects, and grow B2B relations, while maintaining an exceptional customer experience.

The role requires interior design experience, proven leadership, and the ability to manage multiple client projects from consultation to completion. Strong communication and teamwork are essential.

Qualifications

• Interior design experience is required, with demonstrated ability to guide clients through design decisions and manage projects from consultation through completion.
• Experience leading, coaching, and developing a sales or design team.
• Proven ability to manage multiple client projects, maintain accurate records, and communicate proactively throughout the project lifecycle.
• Experience developing business-to-business relationships, identifying potential leads, and generating new business.
• Excellent communication, organization, and leadership skills.
• Strong critical thinking skills, with the ability to identify challenges and develop timely, effective action plans.
• Strong time management skills and the ability to manage competing priorities.
• Two to three years of previous retail sales or management experience in a customer service related field.

Responsibilities

• Lead the sales and design teams to create an exceptional customer experience and exceed sales goals.
• Directly manage, coach, and develop Designers, setting clear expectations for sales performance, project management, client communication, and follow-through.
• Implement and reinforce Design Crew principles through ongoing training, coaching, and accountability.
• Oversee design projects from initial consultation through purchase and delivery, ensuring accurate documentation, timely communication, and consistent follow-up.
• Build and grow business-to-business relationships with trade professionals, local businesses, and community partners.
• Identify potential leads and coach Designers on outreach, relationship building, and converting opportunities into sales.
• Ensure the sales floor is adequately staffed to meet selling and operational needs while modeling strong sales and service behaviors.
• Reinforce customer service principles by recognizing successes and coaching through challenges.
• Utilize Selling Essentials and training resources to strengthen product knowledge, improve selling skills, and achieve business goals.
• Create a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service concerns, including delivery, pickup, and outstanding project issues, through effective use of client information and reporting systems.

Skills

Interior design

Team leadership

Client communication

Project management

Time management

Business development

Retail sales

Job description

Williams-Sonoma, Inc. seeks an Assistant Sales and Service Manager / Design Manager to lead the store’s design business and drive World-Class service. You’ll develop Designers, oversee client projects, and grow B2B relations, while maintaining an exceptional customer experience.

The role requires interior design experience, proven leadership, and the ability to manage multiple client projects from consultation to completion. Strong communication and teamwork are essential.