Dermatology Patient Services Specialist

Forefront Dermatology; Goldsboro (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Forefront Dermatology in North Carolina is seeking a Patient Service Representative to serve as the primary touchpoint for patients at the front desk. You will handle registration, scheduling, payments, and chart management in our dermatology/plastic surgery clinics.

You will greet patients, verify information, collect co-pays, and support accurate documentation while maintaining a welcoming environment and protecting patient confidentiality.

Qualifications

• Front-desk or medical office experience preferred.
• Proficiency with Microsoft Office Suite and electronic health record systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
• Ability to maintain patient confidentiality in accordance with HIPAA.

Responsabilités

• Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
• Greet, check in, and check out patients; verify and update demographic, insurance, consent, and other required information in electronic systems.
• Collect co-pays, account balances, cosmetic payments, and retail sales payments; issue receipts and maintain accurate payment and cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
• Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms, referrals, eligibility, and other documentation.
• Scan, organize, and manage records such as referrals, lab results, prior authorizations, and medical-record releases in the electronic health record.
• Answer, screen, and route incoming calls; take messages and coordinate appropriate handoffs with billing, the central call center, clinicians, and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory in accordance with standard operating procedures.
• Support accurate front-desk documentation, fee-ticket reconciliation, end-of-day reporting, and communication of discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members, as assigned.
• Handle patient concerns professionally and elevate service-recovery issues or complex questions to the appropriate leader.
• Complete required compliance training and meetings and perform other assigned duties.

Connaissances

Customer service

Organizational skills

Communication

Multitasking

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Electronic health record systems

Scheduling/practice-management systems

Description du poste

Forefront Dermatology in North Carolina is seeking a Patient Service Representative to serve as the primary touchpoint for patients at the front desk. You will handle registration, scheduling, payments, and chart management in our dermatology/plastic surgery clinics.

You will greet patients, verify information, collect co-pays, and support accurate documentation while maintaining a welcoming environment and protecting patient confidentiality.