Dermatology Front Desk & Patient Experience Specialist

Forefront Dermatology; Elizabeth City (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Forefront Dermatology in Elizabeth City, NC seeks a Patient Service Representative to be the frontline contact for patients. You will register patients, schedule appointments, collect payments, maintain accurate records, and support front-desk operations with HIPAA-compliant discretion.

This role emphasizes excellent customer service in a fast-paced clinical setting. Join a team dedicated to a welcoming patient experience and efficient workflow, with opportunities to grow in practice-management

Qualifications

• High School Diploma or GED required.
• Medical office/front-desk or comparable administrative experience preferred.
• Proficiency with Microsoft Office Suite, electronic health record systems, and scheduling or practice-management systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
• Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.

Responsibilities

• Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
• Greet, check in, and check out patients; verify and update demographic, insurance, consent, and other required information in electronic systems.
• Collect co-pays, account balances, cosmetic payments, and retail sales payments; issue receipts and maintain accurate payment and cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
• Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms, referrals, eligibility, and other documentation.
• Scan, organize, and manage records such as referrals, lab results, prior authorizations, and medical-record releases in the electronic health record.
• Answer, screen, and route incoming calls; take messages and coordinate appropriate handoffs with billing, the central call center, clinicians, and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory in accordance with standard operating procedures.
• Support accurate front-desk documentation, fee-ticket reconciliation, end-of-day reporting, and communication of discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members, as assigned.
• Handle patient concerns professionally and elevate service-recovery issues or complex questions to the appropriate leader.
• Complete required compliance training and meetings and perform other assigned duties.

Skills

Customer service

Organizational skills

Communication

Multitasking

Team collaboration

Discretion / HIPAA

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Electronic health record (EHR) systems

Scheduling / practice-management systems

Job description

Forefront Dermatology in Elizabeth City, NC seeks a Patient Service Representative to be the frontline contact for patients. You will register patients, schedule appointments, collect payments, maintain accurate records, and support front-desk operations with HIPAA-compliant discretion.

This role emphasizes excellent customer service in a fast-paced clinical setting. Join a team dedicated to a welcoming patient experience and efficient workflow, with opportunities to grow in practice-management