Dermatology Patient Scheduler | Inbound Call Center | PTO

Advancedderm; Alexandria (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Incentive plan up to $2/hr

Referral program

Benefits package: medical, dental, and

PTO and holidays

401(k) with employer match

Flexible schedules

Job summary

Advanced Dermatology and Cosmetic Surgery, a nationally recognized dermatology practice, is seeking a Patient Scheduler for a fast-paced inbound call center. You will be the direct contact for new and existing patients, scheduling appointments across locations in the United States and advising on services offered per location.

We value teamwork, problem solving, and strong communication. Candidates with call center experience, basic Microsoft Office skills, and familiarity with medical

Qualifications

• 1+ year in a high volume call center.
• 1+ year experience with back-to-back calling.
• 1+ year with Microsoft Excel, Word, Outlook, and Notepad.
• 1+ year Medical terminology is a plus.
• 3+ years in customer service.
• Familiar with Nextgen and Cisco system.
• Bilingual is a plus.

Responsibilities

• Be the direct contact for in-bound/out-bound calls for new and existing patients.
• Set up patient appointments/follow-ups for our locations across the US.
• Consult with patients about specific services offered per location.
• Will work independently but with a team player mentality.
• Problem Solving and effective communication skills.
• Comply with HIPAA patient confidentiality regulations.
• Handles 3 screen monitor use.
• Ability to handle 150+ calls daily.

Skills

Call center experience

High volume calls

Multitasking

Time management

Bilingual (plus)

Education

HS Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Notepad

Nextgen system

Cisco system

Job description

Advanced Dermatology and Cosmetic Surgery, a nationally recognized dermatology practice, is seeking a Patient Scheduler for a fast-paced inbound call center. You will be the direct contact for new and existing patients, scheduling appointments across locations in the United States and advising on services offered per location.

We value teamwork, problem solving, and strong communication. Candidates with call center experience, basic Microsoft Office skills, and familiarity with medical