Patient Scheduler - Alexandria, VA

Advancedderm; Alexandria (VA); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Incentive plan up to $2/hr

Referral program

Benefits package: medical, dental, and

PTO and holidays

401(k) with employer match

Flexible schedules

Résumé du poste

Advanced Dermatology and Cosmetic Surgery, a nationally recognized dermatology practice, is seeking a Patient Scheduler for a fast-paced inbound call center. You will be the direct contact for new and existing patients, scheduling appointments across locations in the United States and advising on services offered per location.

We value teamwork, problem solving, and strong communication. Candidates with call center experience, basic Microsoft Office skills, and familiarity with medical

Qualifications

• 1+ year in a high volume call center.
• 1+ year experience with back-to-back calling.
• 1+ year with Microsoft Excel, Word, Outlook, and Notepad.
• 1+ year Medical terminology is a plus.
• 3+ years in customer service.
• Familiar with Nextgen and Cisco system.
• Bilingual is a plus.

Responsabilités

• Be the direct contact for in-bound/out-bound calls for new and existing patients.
• Set up patient appointments/follow-ups for our locations across the US.
• Consult with patients about specific services offered per location.
• Will work independently but with a team player mentality.
• Problem Solving and effective communication skills.
• Comply with HIPAA patient confidentiality regulations.
• Handles 3 screen monitor use.
• Ability to handle 150+ calls daily.

Connaissances

Call center experience

High volume calls

Multitasking

Time management

Bilingual (plus)

Formation

HS Diploma or equivalent

Outils

Microsoft Excel

Microsoft Word

Microsoft Outlook

Notepad

Nextgen system

Cisco system

Description du poste

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service skills to join our team as a Patient Scheduler in a fast-paced Inbound Call Center environment. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

Compensation/ Benefits (*Eligible for Full Time Positions Only):

• Incentive Plan Earning Potential up to an additional $2 more per hour

• Referral Program

• Benefits package, including medical, dental, vision, and other voluntary benefit plans

• Lucrative paid time off benefits, including PTO/6 Paid Holidays/Floating Holiday/Vacation Time

• 401(k) with employer match

• Flexible and convenient work schedules with career growth opportunity

Duties and Responsibilities:

• Be the direct contact for in-bound/out-bound calls for new and existing patients

• Set up patient appointments/follow-ups for our locations across the US

• Consult with patients about specific services offered per location

• Will work independently but with a team player mentality

• Problem Solving and effective communication skills

• Comply with HIPAA patient confidentiality regulations

• Handles 3 screen monitor use

• Ability to handle 150+ calls daily

Experience Preferred:

• 1+ year(s) in a high volume call center

• 1+ year(s) experience with Back-to-back calling

• 1+ year(s) with Microsoft Excel, Word, Outlook, and Notepad

• 1+ year(s) Medical terminology is a plus

• 3+ years in customer service

• Familiar with Nextgen and Cisco system

• Bilingual is a plus

Requirements for a Patient Scheduler:

• Must be willing to work according to department needs, including- overtime, holidays, and emergency shifts

• Attendance and Punctuality a MUST (This is mandatory during training; no exceptions)

• Ability to multitask and time manage efficiently

• Comfortable with prolonged periods of sitting or standing with intermediate breaks

• Complete Pre-employment screening such as: skill testing, background check, and drug testing

• HS Diploma or equivalent education

ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.