Dermatology Patient Services Specialist - Call Center

PhyNet Dermatology LLC; Orange (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a motivated Patient Services Representative - Call Center to join our dermatology team. This role delivers compassionate support to patients and providers, ensuring a smooth and positive patient experience in a welcoming environment.

You will handle appointment scheduling, manage inquiries, triage concerns, and collaborate with staff to improve workflows. A proactive, dependable candidate with strong customer service skills will thrive in our fast-paced

Qualifications

• High school diploma or equivalent.
• 0–1 year of customer service experience, preferably in a call center, healthcare, or retail setting.
• Proficiency in navigating multiple computer systems and Microsoft Office applications.

Responsibilities

• Respond to incoming calls for appointment scheduling and inquiries.
• Triage, route, and elevate concerns while maintaining high customer service standards.
• Collaborate with team to implement process improvements and support new practice rollouts.
• Participate in training sessions and professional development to enhance skills.
• Maintain dependable attendance and flexibility to meet practice needs.

Skills

Customer service

Call center

Healthcare

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC is seeking a motivated Patient Services Representative - Call Center to join our dermatology team. This role delivers compassionate support to patients and providers, ensuring a smooth and positive patient experience in a welcoming environment.

You will handle appointment scheduling, manage inquiries, triage concerns, and collaborate with staff to improve workflows. A proactive, dependable candidate with strong customer service skills will thrive in our fast-paced