Dermatology Patient Access Specialist - Scheduling

Duly Health and Care; Lombard (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Adoption/surrogacy assistance

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist for Dermatology in Lombard, IL, with occasional travel to Naperville. The role is full-time, 40 hours per week, Monday–Friday, 8:00am–5:00pm, with occasional Naperville to Lombard travel as needed.

You will perform high-volume outbound calls to fulfill patient needs, schedule appointments, and assist with transportation while ensuring patient information is accurately captured in EPIC.

Qualifications

• Three years of patient/client-facing experience.
• Excellent customer service and satisfaction demonstrated.
• Ability to verify patient information and document in the EHR (EPIC).

Responsibilities

• Make high-volume outbound phone calls to fulfill patient needs over the phone.
• Schedule appointments and provide transportation assistance.
• Greet patients and visitors, setting a positive tone for the experience.
• Verify patient information and document in EPIC.
• Review and monitor schedules daily to fill open slots.
• Pre-screen patients based on departmental protocol.
• Prepare charts and reports from the Daily Appointment Report.

Skills

Patient-facing experience

Customer service

Integrity

Attention to detail

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist for Dermatology in Lombard, IL, with occasional travel to Naperville. The role is full-time, 40 hours per week, Monday–Friday, 8:00am–5:00pm, with occasional Naperville to Lombard travel as needed.

You will perform high-volume outbound calls to fulfill patient needs, schedule appointments, and assist with transportation while ensuring patient information is accurately captured in EPIC.