Patient Experience Front Desk Coordinator

QualDerm Partners; Springfield (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Paid time off

Employee discounts

Referral bonuses

Job summary

QualDerm Partners in the United States is seeking a Front Office Receptionist to handle patient registration in our dermatology network. You will verify insurance coverage and use EMR systems to ensure accurate records, while delivering outstanding customer service to patients and providers.

The role requires a High School Diploma, 1 year of healthcare front desk experience, and the ability to schedule appointments, reschedule no-shows, and maintain confidentiality.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, updating Billing as needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Skills

Customer service

Communication skills

Education

High School Diploma

Associate’s Degree

Tools

EMR system

Job description

QualDerm Partners in the United States is seeking a Front Office Receptionist to handle patient registration in our dermatology network. You will verify insurance coverage and use EMR systems to ensure accurate records, while delivering outstanding customer service to patients and providers.

The role requires a High School Diploma, 1 year of healthcare front desk experience, and the ability to schedule appointments, reschedule no-shows, and maintain confidentiality.