Dermatology Front Desk Specialist: Patient Care

SKIN AND CANCER INSTITUTE; Lancaster (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health, dental, vision insurance

401K retirement savings

Paid time off

Professional development opportunities

Supportive work environment

Job summary

Skin and Cancer Institute in Lancaster, CA is seeking a Patient Care Coordinator to greet patients, manage front desk operations, and support clinical staff. You will verify insurance, schedule appointments, collect payments, and maintain accurate records in EMA, while ensuring HIPAA compliance and a courteous patient experience.

This on-site role offers opportunities to grow in a patient-focused dermatology setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.

Responsibilities

• Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
• Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
• Maintain a clean, organized, and professional reception area and restroom facilities
• Verify primary and secondary insurance prior to scheduled visits following established protocols.
• Schedule, confirm, and adjust patient appointments in accordance with company protocols.
• Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
• Maintain timely, professional communication via Teams, email, and phone during work hours.
• Maintain HIPAA confidentiality and professionalism.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

EMA software

Lightspeed POS

Microsoft Office

Job description

Skin and Cancer Institute in Lancaster, CA is seeking a Patient Care Coordinator to greet patients, manage front desk operations, and support clinical staff. You will verify insurance, schedule appointments, collect payments, and maintain accurate records in EMA, while ensuring HIPAA compliance and a courteous patient experience.

This on-site role offers opportunities to grow in a patient-focused dermatology setting.