Dermatology Care Concierge & Admin Specialist

SKIN AND CANCER INSTITUTE; Lodi (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Competitive salary

Benefits package

401K

Paid time off

Professional development

Supportive environment

Job summary

Skin and Cancer Institute in Lodi, CA is seeking a Patient Care Coordinator to manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff. You will greet patients, keep records updated in EMA, and ensure a welcoming, confidential environment.

Ideal candidates have strong customer service, communication skills, and familiarity with HIPAA. The role involves on-site work with a focus on accurate documentation and patient experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsibilities

• Greet patients professionally and check in/out per Customer Service standards.
• Collect patient information at check-in (NPP, insurance, ID, demographics, CCOF).
• Maintain accurate patient charts in EMA and ensure confidentiality.
• Maintain a clean, organized reception area and restrooms.
• Schedule, confirm, and adjust appointments; update provider schedules.
• Verify primary/secondary insurance and authorization requirements.
• Enter payer details into EMA and update the PA log.
• Balance daily payments; generate superbills accurately and timely.
• Communicate professionally via Teams, Klara, email, and phone.
• De-escalate concerns, encourage Google reviews, and ensure HIPAA compliance.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Insurance knowledge

EMA software

Lightspeed POS

Microsoft Office

Education

High school diploma or equivalent

Tools

EMA

Lightspeed POS

Klara

ModMed

Microsoft 365

iPad usage

NoahFace

LabCorp system

Job description

Skin and Cancer Institute in Lodi, CA is seeking a Patient Care Coordinator to manage front desk operations, schedule appointments, verify insurance, collect payments, and support clinical staff. You will greet patients, keep records updated in EMA, and ensure a welcoming, confidential environment.

Ideal candidates have strong customer service, communication skills, and familiarity with HIPAA. The role involves on-site work with a focus on accurate documentation and patient experience.