Dermatology Front Desk Specialist

Forefront Dermatology; Prescott (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Forefront Dermatology in Prescott, AZ is hiring a full-time Patient Service Representative to be the first point of contact in our dermatology and plastics clinics. You will register patients, schedule appointments, handle payments, and maintain accurate front-desk documentation while protecting patient confidentiality.

This role requires excellent customer service, strong organization and communication skills, and proficiency with EHR systems and Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Medical office/front-desk or comparable administrative experience preferred.
• Proficiency with Microsoft Office Suite, electronic health record systems, and scheduling or practice-management systems.

Responsibilities

• Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
• Greet, check in, and check out patients; verify and update demographics, insurance, consent, and other required information in electronic systems.
• Collect co-pays, account balances, cosmetic payments, and retail sales payments; issue receipts and maintain payment/cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
• Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms, referrals, eligibility, and other documentation.
• Scan, organize, and manage records such as referrals, lab results, prior authorizations, and medical-record releases in the EHR.
• Answer, screen, and route incoming calls; take messages and coordinate handoffs with billing, central call center, clinicians, and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory in accordance with SOPs.
• Support accurate front-desk documentation, fee-ticket reconciliation, end-of-day reporting, and communicate discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members, as assigned.
• Handle patient concerns professionally and escalate service-recovery issues or complex questions to the appropriate leader.
• Complete required compliance training and meetings and perform other assigned duties.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

EHR systems

Microsoft Office

Scheduling systems

Education

High School Diploma or GED

Tools

Electronic Health Records

Microsoft Office Suite

Scheduling/Practice-management systems

Job description

Forefront Dermatology in Prescott, AZ is hiring a full-time Patient Service Representative to be the first point of contact in our dermatology and plastics clinics. You will register patients, schedule appointments, handle payments, and maintain accurate front-desk documentation while protecting patient confidentiality.

This role requires excellent customer service, strong organization and communication skills, and proficiency with EHR systems and Microsoft Office.