Dermatology Front Desk Specialist | Patient Experience

Forefront Dermatology; Dover (NH); On-site; USD 38,000 - 46,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Service Representative to serve as the primary contact for patients in a dermatology/plastics clinic. You will assist with registration, scheduling, EHR tasks, and payments while ensuring a welcoming, confidential, and efficient patient experience.

Responsibilities include checking in/out patients, verifying information, collecting payments, coordinating referrals, and maintaining accurate front-desk documentation.

Qualifications

• High school diploma or GED required.
• Experience in medical front-desk, medical office, or comparable administrative role preferred.
• Proficiency with Microsoft Office Suite and electronic health record systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining professionalism.

Responsibilities

• Open and close the clinic; reconcile cash and daily totals.
• Greet patients; check in/out and verify/update demographic and insurance data in electronic systems.
• Collect payments including co-pays and balances; issue receipts and maintain cash logs.
• Maintain a welcoming waiting area and communicate delays to patients.
• Schedule, reschedule, and confirm appointments; monitor cancellations and no-shows.
• Coordinate referrals and appointment requests per procedures and templates.
• Prepare charts for upcoming appointments; review required forms and referrals.
• Scan and organize records in the EHR; manage referrals, lab results, and releases.
• Answer and route calls; coordinate handoffs with billing and clinicians.
• Process and track retail products and inventory per SOPs.
• Support front-desk documentation and end-of-day reporting.

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Electronic health record systems

Scheduling/practice-management systems

Job description

Forefront Dermatology is seeking a Patient Service Representative to serve as the primary contact for patients in a dermatology/plastics clinic. You will assist with registration, scheduling, EHR tasks, and payments while ensuring a welcoming, confidential, and efficient patient experience.

Responsibilities include checking in/out patients, verifying information, collecting payments, coordinating referrals, and maintaining accurate front-desk documentation.