Patient Services Specialist – Dermatology Clinic

Forefront Dermatology; Arizona; On-site; USD 21,000 - 30,000; Full time

Job summary

Forefront Dermatology is seeking a Full-Time Patient Service Representative for our Arizona clinic. The role serves as the first contact for patients, handling registration, scheduling, payments, and front-desk operations to ensure a welcoming, efficient visit.

The incumbent will verify demographics and insurance, collect co-pays, manage appointment flow, and coordinate with clinicians and billing. A High School diploma and familiarity with EHR systems are required.

Qualifications

• High School Diploma or GED required.
• Medical office/front-desk/customer service experience preferred.
• Proficiency with Microsoft Office Suite and electronic health record systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
• Ability to maintain patient confidentiality per HIPAA.

Responsibilities

• Open and close the clinic; handle cash and payments.
• Greet and check in/out patients; update demographic and insurance data in EHR.
• Collect co-pays and balances; issue receipts and maintain cash logs.
• Maintain a welcoming waiting area and communicate delays.
• Schedule, reschedule, and confirm appointments; manage cancellations and no-shows.
• Coordinate referrals and appointment requests per procedures.
• Process and organize referrals, lab results, and authorizations in the EHR.
• Answer calls; route messages to billing, central call center, and clinicians.

Skills

Medical office experience

Customer service

Microsoft Office

Electronic health record (EHR) systems

Scheduling systems

Strong communication

Education

High School Diploma or GED

Tools

Microsoft Office

Practice-management systems

Job description

Forefront Dermatology is seeking a Full-Time Patient Service Representative for our Arizona clinic. The role serves as the first contact for patients, handling registration, scheduling, payments, and front-desk operations to ensure a welcoming, efficient visit.

The incumbent will verify demographics and insurance, collect co-pays, manage appointment flow, and coordinate with clinicians and billing. A High School diploma and familiarity with EHR systems are required.