Dermatology Front Desk & Patient Experience Specialist

Forefront Dermatology; Alpharetta (GA); Presencial; USD 35.000 - 45.000; Jornada completa

Descripción de la vacante

Forefront Dermatology is seeking a Patient Service Representative to serve as the first contact for patients in a dermatology clinic. The role supports efficient front-desk operations, appointment scheduling, payments, and EHR tasks, contributing to a welcoming patient experience.

The position involves registration, verifying insurance and demographics, collecting co-pays, and coordinating with billing and clinicians.

Formación

• High School Diploma or GED required.
• Experience in medical office, front-desk, customer service, or equivalent administrative role preferred.
• Proficiency with Microsoft Office Suite and electronic health record systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.

Responsabilidades

• Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
• Greet, check in, and check out patients; verify and update demographic, insurance, consent, and other required information in electronic systems.
• Collect co-pays, account balances, cosmetic payments, and retail payments; issue receipts and maintain cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
• Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.

Conocimientos

Customer service

Organizational skills

Communication

Multitasking

Educación

High School Diploma or GED

Herramientas

Microsoft Office

EHR systems

Scheduling systems

Descripción del empleo

Forefront Dermatology is seeking a Patient Service Representative to serve as the first contact for patients in a dermatology clinic. The role supports efficient front-desk operations, appointment scheduling, payments, and EHR tasks, contributing to a welcoming patient experience.

The position involves registration, verifying insurance and demographics, collecting co-pays, and coordinating with billing and clinicians.