Dermatology Front Desk Specialist

Forefront Dermatology; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Forefront Dermatology is seeking a full-time Patient Service Representative to serve as the first point of contact for patients in a dermatology clinic. The role supports a welcoming and efficient patient experience through registration, appointment scheduling, EHR tasks, and payment collection.

You will help coordinate clinic workflow and protect confidential information. Responsibilities include opening/closing the clinic, managing appointments, verifying demographics and insurance, processing

Qualifications

• Minimum High School Diploma or GED.
• Experience in medical front-desk, admin, or related role preferred.
• Proficiency with Microsoft Office and electronic health record systems.
• Strong customer service, organizational, and communication skills in a fast-paced clinic.

Responsibilities

• Open and close the clinic; reconcile cash and daily totals.
• Greet and check in/out patients; update demographic/insurance data in electronic systems.
• Collect co-pays and payments; maintain accurate cash-log documentation.
• Maintain welcoming waiting area and communicate delays.
• Schedule, reschedule, and confirm appointments; manage cancellations and recalls.
• Prepare appointments by reviewing forms, referrals, and eligibility.
• Manage records (referrals, lab results, authorizations) in the EHR.
• Answer and route calls; coordinate with billing and clinicians.
• Process and track retail products and inventory per SOPs.
• Assist with onboarding and guidance for front-desk staff.

Skills

Customer service

Multitasking

Communication

HIPAA compliance

Microsoft Office

EHR systems

Scheduling software

Education

High School Diploma

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Scheduling software

Job description

Forefront Dermatology is seeking a full-time Patient Service Representative to serve as the first point of contact for patients in a dermatology clinic. The role supports a welcoming and efficient patient experience through registration, appointment scheduling, EHR tasks, and payment collection.

You will help coordinate clinic workflow and protect confidential information. Responsibilities include opening/closing the clinic, managing appointments, verifying demographics and insurance, processing