Dermatology Front Desk & Patient Experience Specialist

Forefront Dermatology; Prescott Valley (AZ); On-site; USD 35,000 - 42,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Service Representative to serve as the primary point of contact for patients in a dermatology setting. You will register patients, schedule appointments, manage electronic health records, process payments, and support front-desk operations while protecting patient confidentiality.

Qualifications include a high school diploma and experience in medical office administration, with proficiency in Microsoft Office and EHR systems.

Qualifications

• High School Diploma or GED required or equivalent experience.
• Experience in medical office front-desk or administrative role preferred.
• Proficiency with Microsoft Office and electronic health records.
• Strong customer service, organization, and multitasking in a fast-paced clinic.

Responsibilities

• Open and close the clinic; handle cash and daily totals.
• Greet patients, check in/out, update demographics and insurance in the system.
• Collect co-pays and balances; issue receipts and log payments accurately.
• Maintain welcoming front desk and communicate appointment delays as needed.
• Schedule, reschedule, and confirm appointments; manage daily schedule changes.
• Coordinate referrals and insurance verifications; assist with outreach for appointments.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Office

EHR systems

Job description

Forefront Dermatology is seeking a Patient Service Representative to serve as the primary point of contact for patients in a dermatology setting. You will register patients, schedule appointments, manage electronic health records, process payments, and support front-desk operations while protecting patient confidentiality.

Qualifications include a high school diploma and experience in medical office administration, with proficiency in Microsoft Office and EHR systems.