Dermatology Front Desk Specialist

Qualderm; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

QualDerm Partners is seeking a Front Office Receptionist to join our Austin, TX area team. You will greet patients, verify insurance and manage registrations in our Practice Management EMR, while delivering exceptional customer service to patients, families, physicians and staff.

You will handle scheduling, no-show follow-ups, and payments at check-in/out, ensuring confidentiality and accurate data entry. The role supports clinic communications and brand presence as directed.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares necessary patient paperwork prior to patient’s appointment.
• Calls “No Show” appointments to reschedule and notates in the EMR.
• Verifies insurance eligibility, paysor type and financial status; notifies Billing if required.
• Maintains reception area cleanliness and organization.
• Records and collects patient copays and balances at check in/out.
• Protects patient confidentiality and privacy of information.
• Engages professionally with patients, providers and team members; supports social media efforts when directed.

Job description

QualDerm Partners is seeking a Front Office Receptionist to join our Austin, TX area team. You will greet patients, verify insurance and manage registrations in our Practice Management EMR, while delivering exceptional customer service to patients, families, physicians and staff.

You will handle scheduling, no-show follow-ups, and payments at check-in/out, ensuring confidentiality and accurate data entry. The role supports clinic communications and brand presence as directed.