Dermatology Front Desk & Patient Care Coordinator

QualDerm Partners; Lebanon (TN); On-site; USD 31,000 - 42,000; Full time

Job summary

QualDerm Partners, a large dermatology network, seeks a Front Office Receptionist to oversee patient registration and verify insurance coverage using EMR systems. You will ensure accurate records, manage schedules, and deliver exceptional customer service to patients and physicians alike.

The role requires greeting patients, verifying identity, scheduling, and supporting the Billing Department with insurance updates.

Qualifications

• 1 year of customer service experience in a healthcare office preferred.
• High School Diploma required; Associate’s Degree preferred.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.
• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Skills

Customer service

Education

High School Diploma

Associate’s Degree

Job description

QualDerm Partners, a large dermatology network, seeks a Front Office Receptionist to oversee patient registration and verify insurance coverage using EMR systems. You will ensure accurate records, manage schedules, and deliver exceptional customer service to patients and physicians alike.

The role requires greeting patients, verifying identity, scheduling, and supporting the Billing Department with insurance updates.