Front Desk Specialist – Dermatology Clinic

QualDerm Partners; Royal Pines (NC); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) plan

Paid time off

Life insurance

Disability protection

Wellness plans

EAP

Employee discounts

Referral bonus

Résumé du poste

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration with EMR systems and verify insurance coverage. You will greet patients, schedule appointments, and manage front-desk operations with a strong focus on service quality.

The role requires high school education and customer service experience in healthcare; an Associate’s degree is a plus. This on-site position offers a comprehensive benefits package and a collaborative work environment.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.
• Experience with EMR and patient registration is a plus.

Responsabilités

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.
• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Connaissances

Customer service

Phone etiquette

Communication skills

Attention to detail

Formation

High School Diploma

Associate’s Degree preferred

Outils

EMR systems

Practice Management System (PMS)

Description du poste

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration with EMR systems and verify insurance coverage. You will greet patients, schedule appointments, and manage front-desk operations with a strong focus on service quality.

The role requires high school education and customer service experience in healthcare; an Associate’s degree is a plus. This on-site position offers a comprehensive benefits package and a collaborative work environment.