Dermatology Front Desk & Patient Concierge

Westlake Dermatology P A; University Park (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K

Job summary

Westlake Dermatology is seeking a Full-Time Patient Coordinator at our Dallas office. You will greet patients, schedule appointments, verify insurance, collect payments, and manage check-in/out in a fast-paced dermatology practice.

The ideal candidate has excellent customer service, strong communication skills, and comfort with HIPAA privacy. Proficiency in Word and Excel and a detail-oriented approach are essential for success in this role.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as a team in a fast-paced environment.
• Ability to solve problems and manage multiple tasks.
• Highly motivated and well organized with attention to detail.
• HIPAA procedures and patient privacy knowledge.
• Strong computer skills including Word and Excel.
• Experience with medical office procedures and terminology.
• Discretion with patient information and difficult situations.

Responsibilities

• Check-in patients in a pleasant and professional manner.
• Track patients in reception and notify of delays.
• Schedule, cancel and reschedule appointments.
• Enter/verify patient demographics and insurance data.
• Collect payments (co-pay, treatment fees, balances).
• Reconcile medical records daily.
• Prepare scheduling deposits per providers.
• Scan/provider charts and pre-operational charts.
• Check internal and Outlook messages daily.
• Answer phones promptly and return voicemails.
• Obtain proper authorization or referral from patients.
• Assist with checkout and next appointment.
• Recommend skin care products and answer questions.
• Monitor inventory of skincare products.
• Maintain opening/closing procedures.
• Monitor waiting area cleanliness.
• Follow HIPAA and company policies.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Discretion with patient information

Multi-tasking

Attendance

Education

High school diploma

Associate or Bachelors degree

1+ year medical office experience

Tools

Microsoft Word

Microsoft Excel

Job description

Westlake Dermatology is seeking a Full-Time Patient Coordinator at our Dallas office. You will greet patients, schedule appointments, verify insurance, collect payments, and manage check-in/out in a fast-paced dermatology practice.

The ideal candidate has excellent customer service, strong communication skills, and comfort with HIPAA privacy. Proficiency in Word and Excel and a detail-oriented approach are essential for success in this role.