Patient Coordinator

Socket.dev; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Westlake Dermatology in Dallas is seeking a full-time Patient Coordinator to welcome patients, schedule appointments, verify insurance, collect payments, and manage front desk operations with professionalism.

The role emphasizes accurate data entry, strong customer service, and adherence to HIPAA. Experience in medical offices preferred; Monday off, Tuesday–Friday shifts, with benefits included.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as a team member in a fast-paced environment.
• Ability to solve problems and manage multiple tasks simultaneously.
• Highly motivated and well organized with attention to detail.
• Maintains respectful and positive attitude in dealings with patients and staff.
• Professional telephone etiquette and communication skills.
• Strong computer skills and knowledge of Word and Excel.
• Substantial knowledge of general medical office procedures and terminology.
• Discretion with patient information and difficult situations.
• Able to handle large transactions with ease.
• Able to sit for long periods of time.
• May include some lifting of boxes.

Responsibilities

• Check-in and greet each patient in a pleasant and professional manner.
• Track patients in the reception area and inform them of delays.
• Schedule, cancel, and reschedule appointments.
• Enter/verify patient demographic and insurance information in the computer.
• Collect payments (co-pays, treatment fees, balances).
• Reconciling medical records daily.
• Prepare scheduling deposits per providers as needed.
• Scan/route provider charts and pre-operational charts.
• Check and respond to internal/Outlook messages.
• Answer office phones promptly and professionally; return voicemails.
• Ensure proper authorization or referral is collected.
• Assist patients with checkout, next appointment, and payments.
• Recommend skin care products and answer questions about procedures.
• Monitor inventory and replenish as needed.
• Maintain opening and closing procedures.
• Monitor waiting room for orderliness and cleanliness.
• Assist in general office duties as needed.
• Follow HIPAA procedures/protocols and company policies.
• Maintain attendance and punctuality.

Skills

Excellent customer service

Team player in fast-paced environment

Problem solving & multitasking

Motivated & organized

Positive attitude with patients & team

Telephone etiquette & communication

MS Word & Excel

Medical office procedures & Terminolog

Discretion with patient information

Handle large transactions

Sitting long periods

Light lifting of boxes

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

Westlake Dermatology is accepting applications for the Full Time Tuesday-Friday *Mondays OffPatient Coordinator position at our DallasOffice. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment. Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.

Essential Skills

• Excellent customer service and communication skills
• Ability to work as a team member in a fast-paced environment
• Abilityto solve problems andmanage multiple tasks simultaneously
• Highly motivated and well organized with attention to detail
• Maintains respectful andpositive attitude in dealingswith both patients and fellow staff
• Professional telephone etiquette and communication skills
• Strong computer skills and knowledge of Microsoft Word and Excel
• Substantial knowledge of general medical office procedures and terminology
• Appropriate sense of discretion in dealing with patient information and difficult situations
• Able to handle large transactions with ease
• Able to sit for long periods of time
• May include some lifting of boxes

Responsibilities

• Responsible for patient check-in andgreeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
• Schedule, cancel and reschedule patientappointments
• Enter and/or verify accuracy ofpatient demographic and insurance informationinformation in the computer
• Collect payments (co-pay, cosmetic treatment fees,surgery balances, etc.)
• Responsible for reconciling/balancing medical records daily
• Prepare scheduling deposits per providers as needed
• Scan/route provider charts and pre-operational charts
• Check internal and Outlook messages daily and respond
• Answer office phones promptly & professionally and return voicemails as necessary
• Ensure that proper authorization or referral is collected from each patient
• Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures
• Monitor inventory levels of skin care product and replenishes when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room to ensure furnishings and magazines are orderly and clean
• Assist in general office duties as needed
• Follow company policy on all HIPAA procedures/protocols
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)
• Follow and respect Employee Policies
• Report to work in a timely manner and maintaingood attendance

Education & Experience

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred

Job Type:

Full-time

Compensation:

$18.00 per hour (plus benefits and 401Koptions for full-time employees)

Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.