Dermatology Front Desk Coordinator | Patient Concierge

West Michigan Dermatology; Grandville (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Health/dental/vision benefits

Retirement plan

PTO accrual and holidays

Employee discounts

Growth opportunities

Job summary

West Michigan Dermatology is seeking a Front Desk Receptionist to provide warm, professional greetings and handle patient registrations and scheduling. The role includes collecting copays, verifying insurance, and coordinating with clinical staff to keep patient flow smooth.

The position requires strong English communication, computer skills with EMR systems, and the ability to multitask while maintaining patient confidentiality. On-site work with full-time hours is expected.

Qualifications

• Highschool diploma required.
• Associates degree preferred.

Responsibilities

• Greets patients warmly and professionally in person and over the phone.
• Completes the registration process including the verification of demographics and insurance information.
• Collect copays and outstanding balances as needed.
• Manages the patient flow by communicating with the patients and with the clinical teams on any issues which may affect the timeliness of the patient appointments.
• As part of the check‑out process; schedules follow‑up care appointments and collects copays and outstanding balances due.
• Maintains knowledge of departmental processes and protocols, participates in learning opportunities, all‑staff training sessions, special projects, etc. as directed by the team leads or the site manager.
• Trains and mentors new and current employees.

Skills

English proficiency

Computer literacy

Active listening

Clear communication

Phone handling

Interpersonal skills

Cost awareness

Education

High school diploma

Associate degree

Tools

EMR systems

Word processing software

Project management software

Job description

West Michigan Dermatology is seeking a Front Desk Receptionist to provide warm, professional greetings and handle patient registrations and scheduling. The role includes collecting copays, verifying insurance, and coordinating with clinical staff to keep patient flow smooth.

The position requires strong English communication, computer skills with EMR systems, and the ability to multitask while maintaining patient confidentiality. On-site work with full-time hours is expected.