Patient Coordinator

Westlake Dermatology P A; University Park (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K

Job summary

Westlake Dermatology is seeking a Full-Time Patient Coordinator at our Dallas office. You will greet patients, schedule appointments, verify insurance, collect payments, and manage check-in/out in a fast-paced dermatology practice.

The ideal candidate has excellent customer service, strong communication skills, and comfort with HIPAA privacy. Proficiency in Word and Excel and a detail-oriented approach are essential for success in this role.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as a team in a fast-paced environment.
• Ability to solve problems and manage multiple tasks.
• Highly motivated and well organized with attention to detail.
• HIPAA procedures and patient privacy knowledge.
• Strong computer skills including Word and Excel.
• Experience with medical office procedures and terminology.
• Discretion with patient information and difficult situations.

Responsibilities

• Check-in patients in a pleasant and professional manner.
• Track patients in reception and notify of delays.
• Schedule, cancel and reschedule appointments.
• Enter/verify patient demographics and insurance data.
• Collect payments (co-pay, treatment fees, balances).
• Reconcile medical records daily.
• Prepare scheduling deposits per providers.
• Scan/provider charts and pre-operational charts.
• Check internal and Outlook messages daily.
• Answer phones promptly and return voicemails.
• Obtain proper authorization or referral from patients.
• Assist with checkout and next appointment.
• Recommend skin care products and answer questions.
• Monitor inventory of skincare products.
• Maintain opening/closing procedures.
• Monitor waiting area cleanliness.
• Follow HIPAA and company policies.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Discretion with patient information

Multi-tasking

Attendance

Education

High school diploma

Associate or Bachelors degree

1+ year medical office experience

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Dallas, Dallas, TX, US

3 days ago Requisition ID: 1142

Salary Range: $18.00 To $20.00 Hourly

Westlake Dermatology is accepting applications for the Full Time 5, Monday-FridayPatient Coordinator position at our DallasOffice. Patient Coordinators are essential to greeting patients upon arrival and making them feel welcome to the practice. The role includes scheduling patients, preparing and maintaining current patient information, answering phones, verifying insurance information and performing general office duties. Responsible for checking patients in/out and collection of payment. Has the ability to explain charges and insurance to patients. Ensures all patient interaction is performed in a professional, accurate and courteous manner.

• Excellent customer service and communication skills
• Ability to work as a team member in a fast-paced environment
• Abilityto solve problems andmanage multiple tasks simultaneously
• Highly motivated and well organized with attention to detail
• Maintains respectful andpositive attitude in dealingswith both patients and fellow staff
• Strong computer skills and knowledge of Microsoft Word and Excel
• Substantial knowledge of general medical office procedures and terminology
• Appropriate sense of discretion in dealing with patient information and difficult situations
• Able to handle large transactions with ease
• Able to sit for long periods of time
• May include some lifting of boxes

Responsibilities

• Responsible for patient check-in andgreeting each patient in a pleasant and professional manner
• Track patients in the reception area and communicates with them as needed. Advises patients of any delay in appointment time as needed
• Schedule, cancel and reschedule patientappointments
• Enter and/or verify accuracy ofpatient demographic and insurance informationinformation in the computer
• Collect payments (co-pay, cosmetic treatment fees,surgery balances, etc.)
• Responsible for reconciling/balancing medical records daily
• Prepare scheduling deposits per providers as needed
• Scan/route provider charts and pre-operational charts
• Check internal and Outlook messages daily and respond
• Answer office phones promptly & professionally and return voicemails as necessary
• Ensure that proper authorization or referral is collected from each patient
• Assist patients with check out process, i.e. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures
• Monitor inventory levels of skin care product and replenishes when necessary
• Maintain proper office opening and closing procedures
• Monitor waiting room to ensure furnishings and magazines are orderly and clean
• Assist in general office duties as needed
• Follow company policy on all HIPAA procedures/protocols
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)
• Follow and respect Employee Policies
• Report to work in a timely manner and maintaingood attendance

Education & Experience

• High school diploma required
• College degree (Associate or Bachelors) preferred
• At least one year prior medical office or veterinary experience preferred

Job Type:

Full-time

Compensation:

$18.00 per hour (plus benefits and 401Koptions for full-time employees)

Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.