Patient Concierge & Front Desk Coordinator

Socket.dev; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Westlake Dermatology in Dallas is seeking a full-time Patient Coordinator to welcome patients, schedule appointments, verify insurance, collect payments, and manage front desk operations with professionalism.

The role emphasizes accurate data entry, strong customer service, and adherence to HIPAA. Experience in medical offices preferred; Monday off, Tuesday–Friday shifts, with benefits included.

Qualifications

• Excellent customer service and communication skills.
• Ability to work as a team member in a fast-paced environment.
• Ability to solve problems and manage multiple tasks simultaneously.
• Highly motivated and well organized with attention to detail.
• Maintains respectful and positive attitude in dealings with patients and staff.
• Professional telephone etiquette and communication skills.
• Strong computer skills and knowledge of Word and Excel.
• Substantial knowledge of general medical office procedures and terminology.
• Discretion with patient information and difficult situations.
• Able to handle large transactions with ease.
• Able to sit for long periods of time.
• May include some lifting of boxes.

Responsibilities

• Check-in and greet each patient in a pleasant and professional manner.
• Track patients in the reception area and inform them of delays.
• Schedule, cancel, and reschedule appointments.
• Enter/verify patient demographic and insurance information in the computer.
• Collect payments (co-pays, treatment fees, balances).
• Reconciling medical records daily.
• Prepare scheduling deposits per providers as needed.
• Scan/route provider charts and pre-operational charts.
• Check and respond to internal/Outlook messages.
• Answer office phones promptly and professionally; return voicemails.
• Ensure proper authorization or referral is collected.
• Assist patients with checkout, next appointment, and payments.
• Recommend skin care products and answer questions about procedures.
• Monitor inventory and replenish as needed.
• Maintain opening and closing procedures.
• Monitor waiting room for orderliness and cleanliness.
• Assist in general office duties as needed.
• Follow HIPAA procedures/protocols and company policies.
• Maintain attendance and punctuality.

Skills

Excellent customer service

Team player in fast-paced environment

Problem solving & multitasking

Motivated & organized

Positive attitude with patients & team

Telephone etiquette & communication

MS Word & Excel

Medical office procedures & Terminolog

Discretion with patient information

Handle large transactions

Sitting long periods

Light lifting of boxes

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

Westlake Dermatology in Dallas is seeking a full-time Patient Coordinator to welcome patients, schedule appointments, verify insurance, collect payments, and manage front desk operations with professionalism.

The role emphasizes accurate data entry, strong customer service, and adherence to HIPAA. Experience in medical offices preferred; Monday off, Tuesday–Friday shifts, with benefits included.