Front Desk Patient Coordinator — Full-Time (Mon–Fri)

Westlake Dermatology P A; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Westlake Dermatology P A in Austin, TX is hiring a Full-Time Monday-Friday Patient Coordinator to greet patients, schedule appointments, verify demographics and insurance, collect payments and perform general office duties. The role requires accuracy, professional communication, and HIPAA compliance in a fast-paced dermatology setting.

Education: High school diploma required; college degree preferred. Spanish proficiency is a plus; prior medical office or veterinary experience is beneficial.

Qualifications

• High school diploma required.
• College degree preferred.
• At least one year prior medical office or veterinary experience preferred.
• Professional working proficiency in Spanish preferred.

Responsibilities

• Check in and greet patients in a pleasant and professional manner.
• Track patients in reception and notify them of delays as needed.
• Schedule, cancel and reschedule patient appointments.
• Enter and verify patient demographic and insurance information.
• Collect payments including co-pays and balances.
• Reconcile and balance medical records daily.
• Handle scheduling deposits and route charts as needed.
• Answer office phones promptly and professionally.
• Ensure proper authorization or referrals are collected.
• Assist patients with checkout and next appointment scheduling.
• Recommend skincare products and answer product questions.
• Monitor inventory of skincare products and replenish as needed.
• Maintain opening/closing procedures and a tidy waiting room.
• Follow HIPAA procedures and company policies.
• Maintain good attendance and punctuality.

Skills

Customer service

Communication

Team player

Problem solving

Attention to detail

MS Word

Excel

Time management

Professionalism

Spanish (basic)

Education

High school diploma

College degree preferred

Medical office/veterinary experience preferred

Spanish proficiency preferred

Tools

Microsoft Word

Excel

Job description

Westlake Dermatology P A in Austin, TX is hiring a Full-Time Monday-Friday Patient Coordinator to greet patients, schedule appointments, verify demographics and insurance, collect payments and perform general office duties. The role requires accuracy, professional communication, and HIPAA compliance in a fast-paced dermatology setting.

Education: High school diploma required; college degree preferred. Spanish proficiency is a plus; prior medical office or veterinary experience is beneficial.