Deposit Operations & Card Services Specialist

Alliant Bank; Kirksville (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Alliant Bank is seeking a detail-oriented Operations Associate to handle daily branch duties, deposit processing, and card maintenance. You will help enforce standardized procedures, investigate issues, and support customer relationships across multiple branches.

You will coordinate card activations, process holds, and ensure accuracy and compliance with internal controls. The role requires strong communication and teamwork in a fast-paced banking environment.

Qualifications

• High School Diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of 1 year in banking operations, back-office processing, or related financial services experience.
• Proficiency in core banking systems and Microsoft Office applications.
• Demonstrated knowledge of NACHA rules, Reg E, Reg CC, and UCC Articles 3 and 4 preferred.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and time management.
• Ability to work both independently and collaboratively in a fast-paced environment.

Responsibilities

• Perform daily operational duties for all branch locations.
• Collaborate in the development and enforcement of standardized procedures for deposit operations across branches.
• Serve as an escalation resource for branch personnel regarding operational matters.
• Manage and process debit card operations, including issuance, replacements, card blocking, fraud alerts, disputes, and customer support related to card transactions.
• Coordinate card activations and customer information changes.
• Place and release holds, process stop payments, and respond to service requests within delegated authority.
• Execute and verify correction entries involving non-posted items, NSF transactions, returned items, and Federal Reserve Bank adjustments.
• Monitor transaction accuracy and compliance with internal control standards.
• Conduct thorough customer and account research to resolve inquiries and support holistic banking relationships.
• Respond promptly and professionally to internal and external inquiries via phone, email, and other communication platforms.
• Maintain accurate and organized document records in accordance with record retention policies and audit standards.
• Draft and complete letters, memos, forms, service requests, and other operational documentation based on information from systems and customers.
• Serve as a subject matter expert and resource for branch staff regarding deposit-related processes and services.
• Provide cross-training to peers and branch personnel; mentor less experienced staff on bank policies, systems, and procedures.
• Facilitate knowledge transfer and procedural clarity to ensure continuity of operations across branches.
• Rigorously maintain the confidentiality of sensitive customer and institutional information in compliance with the Bank’s information security policies and applicable privacy laws.

Skills

Banking operations

Customer service

Microsoft Office

Attention to detail

Communication skills

Time management

Independent work

Team collaboration

Education

High School Diploma or equivalent

Associate’s degree or higher preferred

Tools

Core banking systems

Job description

Alliant Bank is seeking a detail-oriented Operations Associate to handle daily branch duties, deposit processing, and card maintenance. You will help enforce standardized procedures, investigate issues, and support customer relationships across multiple branches.

You will coordinate card activations, process holds, and ensure accuracy and compliance with internal controls. The role requires strong communication and teamwork in a fast-paced banking environment.