Deposit Operations Specialist

Community State Bank (WI); Union Grove (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Community State Bank (WI) seeks a Deposit Operations Specialist in Wisconsin to efficiently process wires, ACHs, and account maintenance while delivering high‑level customer service. You will assist colleagues, detect fraudulent activity, and support online banking tools and procedures to ensure accurate records and secure transactions.

The role requires attention to detail, a background in banking or fraud prevention, and the ability to work cross-functionally in a small team environment.

Qualifications

• High school diploma or GED required.
• 3–5 years of banking or fraud prevention experience recommended.
• Strong attention to detail and customer service orientation required.

Responsibilities

• Process incoming/outgoing wires and ACH transactions.
• Answer internal and external calls with professional service.
• Review account maintenance for accuracy and completeness.
• Assist department members with duties as needed.
• Identify suspicious or unusual transactions and escalate when appropriate.
• Support Positive Pay procedures and fraud controls.
• Create, maintain, and troubleshoot Business online banking.
• Respond to customer and branch inquiries and issues.
• Handle subpoenas, levies, and garnishments as required.
• Support webinars and training related to responsibilities.
• Perform any other duties assigned.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Online banking

Fraud monitoring

Job description

Are you passionate about serving your community and helping your neighbors? Are you talented, creative or hard-working? All of the above? Do you want to work in a fun and rewarding environment? As a member of the CSB team, not only will you experience our supportive work culture, but you will also receive the opportunities, tools and encouragement critical for professional growth.

At Community State Bank, we are more than just a bank, we focus onbuilding strong successful partnerships based on respect and trust. Our goal is providingopportunity to our customers, employees, and the communities we serve.

Deposit Operations Specialist who efficiently and accurately completes everyday duties within the department. They are cross trained in all duties within the department to provide adequate coverage. Assisting not only customers, but other bank employees is required and must be done with a high level of customer service etiquette. Having the ability to detect suspicious or unusual behavior in transactions is essential for this role.

Essential Duties and Responsibilities:

• Process incoming/outgoing wires
• Answer internal/external phone calls
• Review account maintenance paperwork for accuracy
• Assist department members with duties when needed
• Decision Non-posts/Overdrafts/Returned Deposit Items
• Process ACH returns/NOCs
• Assist with Positive Pay procedures
• Create, maintain, and troubleshoot Business online banking
• Troubleshoot problems for customers and branches
• Identify and return Fraudulent items
• Process levies, subpoenas, and garnishments
• Respond to account verification requests
• Attend webinars and trainings that pertain to responsibilities/duties
• Any other duties assigned

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and accurately. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education: High school diploma or equivalent GED. At least 3-5 years of banking experience or fraud prevention experience is recommended.

Responsibility and Decision-Making: Recognize any suspicious behavior and have the ability to make decisions on when to consult higher management on any transactions.