Debit Card Operations Specialist

BankFirst Financial Services; Tupelo (MS); On-site; USD 35,000 - 48,000; Full time

Job summary

BankFirst Financial Services is seeking a detail-oriented operations specialist to perform a broad range of debit card duties under minimal supervision. You will handle inquiries, process new accounts, issue and reissue cards, review fraud alerts, and manage card-related disputes.

The role requires strong PC skills, the ability to multi-task, and excellent communication. Candidates should be highly organized and able to adapt to changing technology and procedures in a banking environment.

Qualifications

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Basic understanding of operations in other departments, such as data processing.

Responsibilities

• Handle debit card telephone inquiries from customers and the personnel of other departments.
• Complete debit card workflows for new accounts and maintenance including but not limited to daily limit changes, setting cards for travel, and reviewing all new card applications.
• Order and reissue debit cards, review card fraud alerts, and process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.
• Process compromised card files, including sending out letters and issuing new cards.
• Balance multiple GL accounts and spreadsheets used by the department.
• Cross-train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.
• Order Instant Issue inventory and supplies and assist with troubleshooting issues with Instant Issue machines.
• Assist with daily ATM machine monitoring and with various debit card reports.
• Process expedited debit cards and process entries as needed.
• Research and key General Ledger entries as needed.

Skills

Typing

Multi-tasking

Attention to detail

Problem solving

Strong communication

Education

High School Diploma

Job description

BankFirst Financial Services is seeking a detail-oriented operations specialist to perform a broad range of debit card duties under minimal supervision. You will handle inquiries, process new accounts, issue and reissue cards, review fraud alerts, and manage card-related disputes.

The role requires strong PC skills, the ability to multi-task, and excellent communication. Candidates should be highly organized and able to adapt to changing technology and procedures in a banking environment.