Deployment Support Analyst- Help Desk

Experis Technology Group; Irvine (CA); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Account

Supplemental Life Insurance

Travel Insurance

401(k) with match

Weekly Pay

Job summary

Experis Technology Group seeks a Deployment Support Analyst for an Overnight Shift. This remote role supports restaurant technology deployment and proactive support, with initial onsite training in Irvine, CA.

The candidate will own troubleshooting documentation and cross-train across Deployment, ECARE, and RTO programs, ensuring timely incident resolution. Qualified applicants have a CS degree or equivalent experience, 1+ year in customer service, and strong OS scripting/command skills.

Qualifications

• Prefer a Computer Science degree or equivalent years of experience.
• At least 1 year of customer service experience.
• At least 1 year of Help Desk experience preferred.
• Strong technical skills with OS concepts and scripting (UNIX, NT, PC fundamentals, OS/2, etc.).
• Excellent written and oral communication, plus strong organizational and multitasking abilities.

Responsibilities

• Provide remote technical assistance and support for restaurant technology using independent judgment within approved processes.
• Take ownership of Deployment and Proactive support focus areas, including documenting troubleshooting and resolutions.
• Cross-train to support Deployment, ECARE, and RTO programs, including troubleshooting and vendor follow-up.
• Identify root cause issues and defects with Tier 1 applications and share findings with Business Partners.
• Support incident resolution by translating requests into appropriate specifications while understanding business workflows.

Skills

Customer service

Troubleshooting

Documentation

Education

Computer Science degree

Tools

UNIX

NT

OS/2

Job description

Our client, a leading restaurant technology organization, is seeking a Deployment Support Analyst - Overnight Shift to join their team. As a Deployment Support Analyst - Overnight Shift, you will be part of the Deployment Support organization supporting restaurant technology deployment and proactive support. The ideal candidate will have strong customer-first communication, a detail-oriented troubleshooting mindset, and the drive to take ownership of resolution documentation that helps the team move faster and deliver better outcomes.

Job Title:Deployment Support Analyst - Overnight Shift

Location:Remote (Local to Irvine, CA required for initial onsite training period)

Pay Range:$25.25

What's the Job?

• Provide remote technical assistance and support for restaurant technology using independent judgment within approved processes.
• Take full ownership of specific focus areas related to Deployment and Proactive support, including creating documentation for troubleshooting and resolutions used by the team.
• Cross-train to support Deployment, ECARE, and RTO programs, including troubleshooting, vendor follow-up, and coordination with the Service Desk.
• Identify root cause issues and defects with Tier 1 applications, then share findings with Business Partners to help address and resolve application defects.
• Support incident resolution by translating customer requests into appropriate specifications/incidents while understanding business workflows and time sensitivity.

What's Needed?

• Prefer a Computer Science degree or equivalent years of experience.
• At least 1 year of customer service experience.
• At least 1 year of Help Desk experience preferred.
• Strong technical skills with computer concepts such as operating system commands and scripts (e.g., UNIX, NT, PC fundamentals, OS2, etc.).
• Excellent written and oral communication skills, plus strong organizational and multitasking abilities.

What's in it for me?

• Work on meaningful, business-impacting deployment and proactive support across restaurant technology.
• Build deeper technical knowledge of assigned applications and system environments.
• Contribute to faster team resolution through clear, reusable troubleshooting and resolution documentation.
• Collaborate with Reporting and Problem Management teams to support reporting needs and problem management systems.
• Join a role that values courteous, professional customer service and consistent follow-through.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.