Deployment Support Analyst

Pyramid Consulting, Inc; Irvine (CA); Hybrid; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc is seeking a Deployment Support Analyst for an immediate contract opportunity in Irvine, CA. The role requires strong technical skills and customer service experience to provide technical assistance and enhance operational support. Join a leading food and beverage industry client and leverage your expertise to solve problems and enhance user experiences.

Qualifications

• At least 1 year’s customer service experience.
• Strong technical skill set in operating systems and scripts.
• Ability to work in a rotating schedule providing night and weekend support.

Responsibilities

• Provide technical assistance and support to customers and analysts.
• Troubleshoot issues with Tier 1 applications.
• Analyze customer workflow to facilitate operational support.

Skills

Technical expertise

Customer service

Problem solving

Communication

Organizational skills

Multitasking

Education

Computer Science degree or equivalent experience

Tools

A+ Certification

Network+ Certification

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $25.00/hr

Immediate need for a talented Deployment Support Analyst. This is a 07+months contract opportunity with long-term potential and is located in Irvine, CA (Hybrid ). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-73525

Pay Range: $23 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Serves as a technical expert using independent judgment and discretion within approved processes when providing technical assistance and support to customers and lower-level analyst.
• Cross-trained to support Deployment, ECARE, and RTO programs which includes troubleshooting, vendor follow up, coordination with Service Desk
• Availability and willingness to serve in a schedule rotation that provides night and weekend support.
• Identify root cause issues and defect with Tier 1 applications.
• Then share those findings with Business Partners to address and resolve application defects.
• Analyze customer workflow and/or processes flows issues and help to facilitate operational support for their business.
• Translate customer requests into appropriate specifications incidents.
• Understand and appreciate customers’ business functions and time while driving results on incident resolution.
• Maintain increasing technical knowledge of the assigned application.
• Provide technical knowledge in the support of programming languages and applications in various system environments.
• Demonstrate and apply information systems, theory, processes, and technology to all work.
• Contact vendors regarding service issues to receive support information or assistance as instructed by the Team Leader.
• Work collaboratively with Reporting and Problem Management teams on reporting needs and problem management systems.
• Provide effective customer service by being courteous, polite, and friendly always.
• Acknowledge customers timely to determine their need and help the customer resolve the issue or request.
• Participate in departmental programs that promote and deliver exceptional customer service.
• Perform other duties and special projects as assigned by the Leader.

Key Requirements and Technology Experience:

• Prefer Computer Science degree or equivalent years of experience.
• At least 1 year’s customer service experience.
• At least 1 years of Help Desk experience preferred.
• A+ Certification or equivalent experience.
• Network+ Certification or equivalent experience.
• Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.).
• Strong business knowledge to problem solves and provide leadership to less experienced team members.
• Excellent written and oral communication skills.
• Strong organizational and multitasking skill.

Our client is a leading food and beverage Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Food and Beverage Services

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