Deployment Strategist: End-to-End SaaS Go-Live Lead

Probook; Manhattan (KS); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equity

Salary

Health

Perks

Access

Job summary

Probook, the AI Operating System for home services, is hiring a Deployment Strategist in NYC. You own the post‑sale journey from configuration to go‑live, coordinating across sales, onboarding, and success teams to ensure a smooth deployment.

You’ll run kickoff calls, manage deployment plans, present progress to stakeholders, and hand off to the Customer Success team once live. This role requires strong project leadership, hands‑on implementation experience, and the ability to drive adoption

Qualifications

• 2+ years in an implementation, deployment, or onboarding role at a SaaS company.
• Hands-on experience running full implementation lifecycle for a software product.
• Comfortable leading kickoff calls and presenting to stakeholders.
• Proven track record of meeting deployment deadlines and go-live dates.
• Strong ownership and problem-solving without escalation.
• Ability to learn a technically complex product quickly.
• Excellent written and verbal communication; translate technical detail for non-technical stakeholders.
• Organized and able to run multiple deployments without dropping details.
• Based in or willing to relocate to NYC; in-office role five days a week.

Responsibilities

• Run kickoff calls and set expectations with new customers on scope, timeline, and success criteria.
• Own end-to-end configuration and setup of the product for each account.
• Build and manage a deployment project plan with timelines and stakeholders.
• Present progress updates to customer stakeholders, from operators to executives.
• Troubleshoot and resolve issues during deployment, without routing to others.
• Train end users and drive product adoption, not just installation.
• Identify risk early when deployment falls behind or customer disengages.
• Hand off to Customer Success once the customer is live and stable.
• Provide feedback to product and engineering based on deployment patterns.

Skills

Implementation lifecycle

Project management

Stakeholder presentation

Technical onboarding

Kickoff calls

Time management

Job description

Probook, the AI Operating System for home services, is hiring a Deployment Strategist in NYC. You own the post‑sale journey from configuration to go‑live, coordinating across sales, onboarding, and success teams to ensure a smooth deployment.

You’ll run kickoff calls, manage deployment plans, present progress to stakeholders, and hand off to the Customer Success team once live. This role requires strong project leadership, hands‑on implementation experience, and the ability to drive adoption