Retail IT Help Desk Specialist

ConsultNet Technology Services and Solutions

City of White Plains (NY)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

ConsultNet Technology Services and Solutions seeks Help Desk / Deployment Support Technicians for a fast-paced retail IT team. This role acts as the front-line contact for store-level tech issues across multiple locations, handling pre-deployment rollout tasks and post-deployment break/fix support after store systems go live.

The role focuses on store network infrastructure, POS-adjacent systems, and end-user hardware, with emphasis on high-volume phone and remote support.

Qualifications

Prior help desk, deskside, or remote technical support experience.
Experience troubleshooting Windows 11 and break/fix support.
Familiarity with switches, firewalls, and VLANs.
Experience with endpoint management consoles (MDM-style tools) is a plus.
Experience with thin client environments is a plus.
Experience with Cisco phone systems (or similar VoIP platforms) is a plus.
Strong customer service and phone communication skills.
Professional demeanor and reliability; comfortable representing IT to non-technical store staff.
Bilingual (Spanish) a plus, not required.
Comfortable working in a high call volume, deadline-driven support environment.

Responsibilities

Serve as front-line contact for store-level technology issues.
Support both pre-deployment rollout work and post-deployment break/fix support.
Assist with store network infrastructure, POS-adjacent systems, and end-user hardware.
Handle high-volume, phone- and remote-support-driven tasks.