Help Desk Technician

ConsultNet Technology Services and Solutions; City of White Plains (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

ConsultNet Technology Services and Solutions seeks Help Desk / Deployment Support Technicians for a fast-paced retail IT team. This role acts as the front-line contact for store-level tech issues across multiple locations, handling pre-deployment rollout tasks and post-deployment break/fix support after store systems go live.

The role focuses on store network infrastructure, POS-adjacent systems, and end-user hardware, with emphasis on high-volume phone and remote support.

Qualifications

• Prior help desk, deskside, or remote technical support experience.
• Experience troubleshooting Windows 11 and break/fix support.
• Familiarity with switches, firewalls, and VLANs.
• Experience with endpoint management consoles (MDM-style tools) is a plus.
• Experience with thin client environments is a plus.
• Experience with Cisco phone systems (or similar VoIP platforms) is a plus.
• Strong customer service and phone communication skills.
• Professional demeanor and reliability; comfortable representing IT to non-technical store staff.
• Bilingual (Spanish) a plus, not required.
• Comfortable working in a high call volume, deadline-driven support environment.

Responsibilities

• Serve as front-line contact for store-level technology issues.
• Support both pre-deployment rollout work and post-deployment break/fix support.
• Assist with store network infrastructure, POS-adjacent systems, and end-user hardware.
• Handle high-volume, phone- and remote-support-driven tasks.

Skills

Windows 11 troubleshooting

Networking concepts

Customer service

Phone communication

Professional demeanor

Bilingual Spanish (optional)

Tools

MDM-style tools

Cisco VoIP systems

Job description

We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.

Qualifications:

• Prior help desk, deskside, or remote technical support experience
• Working knowledge of Windows 11 troubleshooting and break/fix support
• Familiarity with basic networking concepts (switches, firewalls, VLANs)
• Experience with endpoint/device management consoles (MDM-style tools) a plus
• Experience with thin client environments a plus
• Experience with Cisco phone systems (or similar VoIP platforms) a plus
• Strong customer service and phone communication skills
• Professional demeanor and reliability; comfortable representing IT to non-technical store staff
• Bilingual (Spanish) a plus, not required
• Comfortable working in a high call volume, deadline-driven support environment