Department Training Supervisor - Sales & Customer Service

Floor & Decor; Warrensville Heights (OH); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Résumé du poste

Floor & Decor in Warrensville Heights, OH is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and accurate product information.

The role emphasizes training certifications, merchandising leadership, and effective communication with store associates to maintain strong customer engagement and departmental standards.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsabilités

• Act in accordance with company values.
• Ensure safety standards and forklift certification readiness.
• Train and direct Product Sales Specialists to deliver high-level customer service.
• Oversee merchandising, pricing, and product placement in the department.
• Interact with customers to answer questions and guide product selections.

Connaissances

Customer service

Communication skills

Multi-tasking

Retail knowledge

Formation

High School Diploma or GED

Outils

POS system

Description du poste

Floor & Decor in Warrensville Heights, OH is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and accurate product information.

The role emphasizes training certifications, merchandising leadership, and effective communication with store associates to maintain strong customer engagement and departmental standards.