Department Training & Sales Lead

Floor & Decor Holdings Inc.; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k with match

Employee stock purchase plan

Referral bonus program

Paid vacation and sick time

Paid holidays and personal holiday

Medical, dental, vision, life-ins

Job summary

Floor & Decor Holdings Inc. is seeking a Customer Service Specialist to train Product Sales Specialists and ensure a positive shopping experience. You will guide staff through certification courses, maintain department merchandising, and assist customers with product selections.

Responsibilities include greeting customers, answering questions, processing POS transactions, handling refunds/exchanges, and communicating SOP changes to the team. This role operates in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service/sales experience.

Responsibilities

• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process checkout using the POS system and handle refunds/exchanges.
• Maintain department merchandising, pricing and organization.
• Complete product specialist certification courses.
• Communicate SOP changes to associates in a timely manner.
• Stock and tag merchandise displays and create price signs.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Customer Service Specialist to train Product Sales Specialists and ensure a positive shopping experience. You will guide staff through certification courses, maintain department merchandising, and assist customers with product selections.

Responsibilities include greeting customers, answering questions, processing POS transactions, handling refunds/exchanges, and communicating SOP changes to the team. This role operates in a fast-paced retail environment.