Department Training & Merchandising Pro

Floor & Decor; Arvada (CO); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical, Dental, Vision Insurance

Job summary

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure exceptional customer service and expert product information. You will lead training, certification, and coaching to maintain high standards across the sales team.

Join a fast-paced retail environment where teamwork, merchandising, and accurate pricing are essential. The role involves coaching, store operations support, and direct customer engagement to enhance the shopping experience.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act in accordance with company values and policies.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure merchandising, pricing and organization of the department.
• Provide guidance to product sales specialists to deliver attentive customer service.
• Greet customers and assist with product questions and selections.
• Process customers at checkout using the POS system.
• Handle refunds and exchanges per guidelines.

Skills

Customer service

Communication

Sales

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure exceptional customer service and expert product information. You will lead training, certification, and coaching to maintain high standards across the sales team.

Join a fast-paced retail environment where teamwork, merchandising, and accurate pricing are essential. The role involves coaching, store operations support, and direct customer engagement to enhance the shopping experience.