Department Training & Merchandising Lead

Floor & Decor Holdings Inc. (old); North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Health, Dental, Vision, Life insurance

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a candidate to train and develop Product Sales Specialists while ensuring customers receive exceptional service and product information.

The role emphasizes retail basics, merchandising, pricing, and certifications to support a positive shopping experience in a fast-paced store environment. The ideal candidate will have a high school diploma or GED and at least one year of customer service or sales experience, with strong communication skills and the

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience, or equivalent.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act according to the company's core values and safety SOPs.
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete product specialist certification courses and demonstrate product knowledge.
• Greet customers and assist with product questions and selections.
• Process checkout and handle refunds/exchanges per guidelines.
• Present classes to customers and maintain signage and pricing accuracy.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a candidate to train and develop Product Sales Specialists while ensuring customers receive exceptional service and product information.

The role emphasizes retail basics, merchandising, pricing, and certifications to support a positive shopping experience in a fast-paced store environment. The ideal candidate will have a high school diploma or GED and at least one year of customer service or sales experience, with strong communication skills and the