Assistant Department Manager — Lead Customer Service & Merchandising

Floor & Decor Holdings Inc. (old); East Fayetteville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life benefits

Paid vacation and sick time

Paid holidays + personal holiday

Paid Volunteer Time Off from Day 1

Job summary

Floor & Decor Holdings Inc. is seeking a customer-focused trainer to develop Product Sales Specialists and ensure outstanding shopping experiences. The role requires a high school diploma or GED, plus at least one year of customer service or sales experience.

You will coach staff, answer product questions, and assist customers at the checkout in a fast-paced store environment. This position emphasizes strong communication, efficient multi-tasking, and adherence to safety and merchandising

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or sales experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and product information.
• Train and develop Product Sales Specialists.
• Support customers with product questions and selections.
• Process transactions at checkout and handle returns per policy.
• Maintain merchandise presentation and department organization.
• Communicate SOPs and safety procedures to associates.

Skills

Customer service

Excellent communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a customer-focused trainer to develop Product Sales Specialists and ensure outstanding shopping experiences. The role requires a high school diploma or GED, plus at least one year of customer service or sales experience.

You will coach staff, answer product questions, and assist customers at the checkout in a fast-paced store environment. This position emphasizes strong communication, efficient multi-tasking, and adherence to safety and merchandising