Department Training Lead - Retail & Merchandising

Floor & Decor Holdings Inc.; Reno (NV); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Job summary

Floor & Decor Holdings Inc. is seeking a Training & Sales Specialist Leader in Reno, NV. You will train Product Sales Specialists, ensure top-notch customer service, and provide product guidance across the department. This role requires engagement with customers, merchandising oversight, and certification delivery.

The position emphasizes safety, accurate pricing, and effective communication to drive store performance and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Understanding of safety lifting practices is preferred.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Oversee merchandising, pricing, and department organization.
• Conduct product specialist certifications and training classes.
• Operate POS system for transactions and returns.
• Coordinate inventory needs and product placement.
• Greet customers and assist with product questions and selections.

Skills

Customer service

Communication

Multi-tasking

Training

Adaptability

Education

High School Diploma or GED

Tools

POS system

Industrial Forklift (certified)

Job description

Floor & Decor Holdings Inc. is seeking a Training & Sales Specialist Leader in Reno, NV. You will train Product Sales Specialists, ensure top-notch customer service, and provide product guidance across the department. This role requires engagement with customers, merchandising oversight, and certification delivery.

The position emphasizes safety, accurate pricing, and effective communication to drive store performance and customer satisfaction.