Department Supervisor: Elevate Store Sales and Service

H&M; Wilkes-Barre Township (Luzerne County); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Vision coverage

Dental coverage

401K

Commuter benefits

Paid time off

Job summary

H&M Wyoming Valley Mall is seeking a Department Supervisor to help drive sales and profits by delivering the best customer experience in the department and store. You will work to meet customer and colleague expectations while complying with legal requirements and H&M standards.

The role focuses on omni customer experience, fashion knowledge, and team leadership to ensure smooth operations and strong performance in a dynamic retail environment.

Qualifications

• Leadership experience in a retail environment.
• Strong communication and teamwork skills.
• Analytical mindset with ability to manage numbers and metrics.

Responsibilities

• Support omni customer experience and visual/merchandising in the store.
• Lead the department team; coordinate with Department Manager on opportunities.
• Ensure customer service standards, loyalty program promotion, and in-store sustainability efforts.
• Manage store operations, fitting rooms, checkout, and admin routines according to guidelines.
• Open/close the store and maintain BOH areas and safety compliance.

Skills

Leadership

Communication

Analytical

Customer service

Job description

H&M Wyoming Valley Mall is seeking a Department Supervisor to help drive sales and profits by delivering the best customer experience in the department and store. You will work to meet customer and colleague expectations while complying with legal requirements and H&M standards.

The role focuses on omni customer experience, fashion knowledge, and team leadership to ensure smooth operations and strong performance in a dynamic retail environment.