Department Supervisor: Elevate Sales & Customer Experience

H&M; Lancaster (Lancaster County); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

401K

Job summary

H&M in the United States seeks a Department Supervisor to drive sales and profit by delivering the best customer experience in-store. You will lead a team to execute visual and commercial standards, manage operations, and ensure compliance with policies and legal requirements.

You will collaborate with the Department Manager to identify opportunities, promote loyalty programs, and maintain store routines, inventory, and opening/closing procedures, supporting both customers and colleagues.

Qualifications

• Leadership and supervisory capabilities to drive store performance.
• Strong communication skills and customer-centric approach.
• Analytical mindset with ability to work with numbers and metrics.

Responsibilities

• Support omni-channel customer experience and drive sales in the department and store.
• Promote and sell products, support loyalty app and in-store initiatives.
• Oversee store routines, fitting room and checkout processes, and admin tasks.
• Collaborate with Visual Merchandiser and department manager to execute plans.

Skills

Leadership

Communication

Analytical

Customer focus

Job description

H&M in the United States seeks a Department Supervisor to drive sales and profit by delivering the best customer experience in-store. You will lead a team to execute visual and commercial standards, manage operations, and ensure compliance with policies and legal requirements.

You will collaborate with the Department Manager to identify opportunities, promote loyalty programs, and maintain store routines, inventory, and opening/closing procedures, supporting both customers and colleagues.