Department Supervisor: Elevate Customer Experience & Fashion

H&M; Billings (MT); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff Discount

Health benefits

401K

Job summary

H&M is seeking a Department Supervisor in Billings, MT to help drive sales and profitability while delivering the best customer experience in-store. You’ll lead a team, ensure visual and commercial standards, and collaborate with the Department Manager to seize opportunities.

The role emphasizes compliance with policies and delivering exceptional service. As a supervisor, you’ll guide staff across all duties, promote loyalty initiatives, and help maintain store operations from opening to close,

Qualifications

• Emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Responsibilities

• You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way
• Regularly communicating to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Responsible for opening & closing of store daily

Skills

Leadership

Communication

Analytical thinking

Numerical skills

Job description

H&M is seeking a Department Supervisor in Billings, MT to help drive sales and profitability while delivering the best customer experience in-store. You’ll lead a team, ensure visual and commercial standards, and collaborate with the Department Manager to seize opportunities.

The role emphasizes compliance with policies and delivering exceptional service. As a supervisor, you’ll guide staff across all duties, promote loyalty initiatives, and help maintain store operations from opening to close,