Store Department Leader: Team Growth & Customer Experience

H&M; Billings (MT); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Retirement plan (401K)

Commuter benefits

Job summary

H&M in Billings, MT is seeking a Department Manager to lead and mentor the store team, delivering an excellent customer experience and strong visual standards. You will analyze sales, plan budgets, and implement actions to optimize profits while upholding H&M standards and policies.

You will recruit, onboard, manage performance, and schedule the team, ensuring compliance with routines and procedures. This role emphasizes leadership, teamwork, and a focus on results in a fast-paced retail

Qualifications

• Leading a team to drive store performance.
• Strong communication with customers and staff.
• Analytical mindset with ability to read sales trends.

Responsibilities

• Drive omni-channel customer experience and in-store visuals.
• Lead recruitment, onboarding, and performance development for the team.
• Plan and schedule staff to optimize store coverage and productivity.
• Set and monitor sales targets and budgets; act on opportunities.
• Oversee store operations, POS, and safety procedures.
• Promote loyalty programs and sustainability initiatives.

Skills

Leadership

Communication

Analytics

Team management

Job description

H&M in Billings, MT is seeking a Department Manager to lead and mentor the store team, delivering an excellent customer experience and strong visual standards. You will analyze sales, plan budgets, and implement actions to optimize profits while upholding H&M standards and policies.

You will recruit, onboard, manage performance, and schedule the team, ensuring compliance with routines and procedures. This role emphasizes leadership, teamwork, and a focus on results in a fast-paced retail