Department Leader & Sales Training Coach

Floor & Decor Holdings Inc.; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. in Nashville is seeking a trainer for Product Sales Specialists to elevate customer service and product knowledge. You will develop team skills, ensure adherence to safety and company SOPs, and drive the floor’s merchandising standards.

The role emphasizes coaching, certification completion, and effective communication with staff and customers to ensure a positive shopping experience.

Qualifications

• High School Diploma or GED and 1 year of customer service/sales experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and coach product sales specialists to provide attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain merchandise, pricing and department organization.
• Communicate SOP changes to associates promptly.
• Direct and assist processing of merchandise to showroom floor.
• Greet customers and assist with product questions and selections.
• Process transactions at checkout using the POS system.

Skills

Customer service

Communication skills

Multitasking

Safety SOPs

Education

High school diploma or GED

Tools

Forklift certification

Job description

Floor & Decor Holdings Inc. in Nashville is seeking a trainer for Product Sales Specialists to elevate customer service and product knowledge. You will develop team skills, ensure adherence to safety and company SOPs, and drive the floor’s merchandising standards.

The role emphasizes coaching, certification completion, and effective communication with staff and customers to ensure a positive shopping experience.