Department Leader & Training Coach - Retail Flooring

Floor & Decor Holdings Inc.; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunities & career advanceme

401k with company match

Employee Stock Purchase Plan

Health, Dental, Vision, Life Insurance

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists in Phoenix to ensure a high level of customer service and product information. The role focuses on coaching associates, enforcing safety and store procedures, and driving a strong shopper experience.

The position requires a high school diploma or GED and 1 year of customer service or sales experience, with solid communication and multi-tasking abilities in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or an equivalent combination.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and train Product Sales Specialists to deliver excellent customer service.
• Ensure knowledge of product information and basic installation concepts.
• Greet customers, assist with questions and guide selections.
• Process purchases at checkout using POS and handle returns per guidelines.
• Stock, price, tag displays and communicate SOP changes to staff.

Skills

Customer service

Communication skills

Multi-tasking

Education

High school diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists in Phoenix to ensure a high level of customer service and product information. The role focuses on coaching associates, enforcing safety and store procedures, and driving a strong shopper experience.

The position requires a high school diploma or GED and 1 year of customer service or sales experience, with solid communication and multi-tasking abilities in a fast-paced environment.