Department Training Lead – Product Sales & Service

Floor & Decor Holdings Inc.; Commack (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Bonus opportunities

401k with match

Employee stock purchase plan

Referral bonus

Medical insurance

Paid time off

Job summary

Floor & Decor Holdings Inc. is seeking a Training Specialist to develop and coach Product Sales Specialists, ensuring customers receive exceptional service and product information across the store. You will drive standards and coach teams to maintain a superior shopping experience.

The role emphasizes training, leadership of sales associates, and enforcing merchandising and safety practices in a dynamic retail environment.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written) and ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers and provide helpful, courteous service.
• Assist customers with product questions and selections.
• Process transactions at checkout using the POS system and handle returns per policy.
• Direct and support product specialists to maintain high standards of customer service.

Skills

Customer service

Sales

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Training Specialist to develop and coach Product Sales Specialists, ensuring customers receive exceptional service and product information across the store. You will drive standards and coach teams to maintain a superior shopping experience.

The role emphasizes training, leadership of sales associates, and enforcing merchandising and safety practices in a dynamic retail environment.